Workflow

Workflows are a simple way to extend the logical operations of your Force.com applications. A workflow is an action which is triggered by inserting or changing a data record. A workflow can trigger a task, email alert, update a data field or send a message.

Workflow rules specify the criteria which determine if a workflow is triggered. A workflow can be triggered immediately, or set to operate at a subsequent interval after the triggering event. These outbound messages are one of the ways you can send information from your Force.com environment to external data stores and applications.

A specialized type of workflow called an 'approval' can route information to a series of people, each of whom can approve the information, sending it on to the next recipient, or decline the approval.